Troubleshooting your GED AccessPoint™ login

If you are unable to login, please try the following before calling for support. These instructions are for GED®testing centers. Other users can try these, but the password reset page will be different with just the hint question for verifying identity.

In order to get support, you need to contact the GED® administrator for your jurisdiction or the person designated by the administrator. However, before calling for support, please check the following and see if you can resolve the issue yourself.

 

I cannot login (Invalid User ID/Password).

Please check the following:

  1. Is CAPS LOCK indicator on your keyboard on? Are you entering the password in the right case?
  2. Make sure there are no spaces before or after the User ID. Clear the User ID and type it again with no spaces. If you are copying user ID and password from the email you received, please make sure that the space at the end is not copied.
  3. Is your browser saving your password? If you see asterisks or dots in the password field before you type anything, clear them and type the password again.
  4. If you are still getting the error, try "Forgot Password” function to reset your password. Just enter your User ID, leave the password field blank and click on the "Forgot Password" button.

 

I cannot change the password. The system does not accept my entries.

Please check the following:

  1. If you just received a new temporary password, that should be entered as Current Password.
  2. Make sure that the new password is at least six characters long. It should contain at least one digit.
  3. Make sure that the new password you type is identical in both the fields.
  4. Make sure that the answer to the hint question you type is identical in both the fields.

 

I am unable to reset my password through “Forgot Password” option.

Please check the following:

  1. Have you answered all three questions correctly under “verify your identity”?
  2. You can answer any two questions correctly. In this case, you should leave the answer for the third question blank.
  3. For U.S. ZIP codes, use only 5 digits. Do not use 5+4 format.
  4. Make sure you are not using the contract number for next year’s contract. Contract number can be found on the annual contract. It normally starts with GED followed by a 5 digit number. You should type GED in upper case.
  5. Make sure that the new password is at least six characters long. It should contain at least one digit.
  6. Make sure that the new password you type is identical in both the fields.

 

I think I'm using the correct User ID and password, but I am still getting the message “Invalid User ID/Password.”

Please check the following:

  1. Make sure there are no spaces before or after the User ID. Clear the User ID and type it again with no spaces.
  2. Try “Forgot Password” function to reset your password. Just enter your User ID, leave the password field blank and click on Forgot Password button. You can reuse your current password.
  3. If you are successful in accessing the system, sign out and verify that you are able to log in again with the new password.

 

My account is locked. I need a new password.

Please contact the GED® administrator of your jurisdiction and request a new temporary password.

 

How should my brower be configured to use GED AccessPoint™?

Please view the following file for detailed instructions.